与客户会议沟通程序

yuandan8

The followings are the procedure i documented based on my original experience on customer communication,  If there is anything missing or incorrect, please feel free to comment in reply.
Thank you.
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Purpose:
This procedure describes thebasic process and guidelines for Program/Project Communication with customer.

Scope:
The following tips andtricks applied to Program/Project management for all fields, particularly inAuto part industry.  

Procedures:
BEFORE THE MEETING
Step 1:  
Propose meeting agenda andtiming.
Step 2:
Review the meeting agenda todecide what information you need to present.  
Communicate customer needswith your team ahead to acquire team job input and management support.
Step 3:
Evaluate and checkinformation you need in the meeting and anticipate questions from Customers.Prepare Action Plan or counter measure for Delayed Activities.  
Step 4:
Prepare for travelingbelongings and join the meeting on time.  
IN THE MEETING
Step 1:
Exchange business card iffirst meets and offer powerful handshake.
Step 2:
Give brief self introductionupon request, Make eye contact with other attendees and remember their name andresponsibility.  
Step 3:
Stick to the agenda and showyour constructive information to customers.  
Step 4:
Introduce and explain whatyour team and management have done for customer needs, if not done, Stress onwhat difficulties raised from customer that you are struggling on and ask forsupport.  
Step 5:
Think quickly and speakslowly to positively give feedback to customer. Write done each request anddecision that you concluded from Customer.   
Step 6:
End the meeting on time andgive due date of Meeting Minutes Available time.
Say goodbye with Thanks.

AFTER THE MEETING
Step1:
Communicate with your linemanager about the meeting content and results, consult opinions on importantdecisions that you will commit in meeting minutes.
Step 2:
Prepare meeting minutes withyour cooperate format and send to ALL ATTENDEES to confirm.  
Step 3:
Arrange program meeting andinterpret customer requirements to your program team to name responsibility anddue date for each action items.  
Tips and Tricks
· Set routinemeeting schedule
· Always undercommit and over deliver
· Make each memberof customers feel they are important.  
· Prepare actionplan for not satisfying deliverables to customer
· Get smallrequest from customer pleased promptly with saying not easy.
· Use figures andfacts of visual tools to impress customer.
· Be persuasive ina diplomatic way when try to educate customers.
· Always make eachmember of customer feel that they’re important.
· Treatmulti-requirement as a leverage when negotiating with different departments.  
· Say Yes oftenand No less with explanation.  
· Do not commitcontent that is beyond your control.  
· Propose a caseby case meeting for deputing topic  
· Warm andpowerful handshake in meeting each attendee.
· Refer any riskthat might bring to you when a new change requested.
· Demonstrate a‘Can-do’ attitude based on the expense allowed.
· Always putbuffer time and money in your proposal and quotation.
· Write downresults agreed in projector screen makes everyone see.
· Seek support foryour difficulties related on customer.  
· Preparealternatives instead of asking ideas on your job for customers.  
· Double checkyour email or proposals before you send out.
· Always bear asystematic thinking in head. No issue is alone.  
· Think of tradeyour efforts you spent on customers.  
· Remembercustomer is always right, but that’s based on certain conditions. Never try to blame your customers in theirside.  
· Small giftworks.

marjrh

在汽车工程师的工作中，与客户会议沟通程序至关重要。以下是专业且简洁的沟通程序概述：

一、会议准备：提前准备会议议程、相关资料，确保会议目标清晰。
二、开场介绍：简要介绍会议目的、议程安排及会议预期结果。
三、技术展示与讨论：展示汽车设计方案、性能特点，解答客户疑问，深入探讨客户需求。
四、问题反馈与解决：针对客户提出的问题，提供解决方案和建议，确保沟通流畅。
五、结论与跟进：总结会议内容，明确后续工作方向，制定时间表和负责人。
六、会议记录：详细记录会议内容，确保信息准确无误，便于后续跟进。

遵循以上程序，可确保与客户会议的沟通效率和专业性。