Customer Service Manager

JojoJIANG

Customer Service Manager (点击查看详情)
薪资水平:12000-20000
职位类别:质量
联系电话:021-34617088
QQ：
联系人：姜小姐
招聘人数：1
工作时间：做五休二
性别要求：不限
学历要求：大专
地区：上海市 - 嘉定区 - 华亭镇
声明：(^_^)联系的时候告诉我是在中国汽车工程师之家看到的这条消息

Job Responsibilities:
1)        Manage the customer claims
2)        Manage the customer PPAP activity
3)        Manage Customer visit and Process audit activity
4)        Management of customer reject goods and corrective action
5)        Manage the APQP activities from the Prototype phase to PPAP
6)        Manage the customer continuous improvement plan
7)        Manage the customer satisfaction survey

Qualification Requirements:
1)        Bachelor degree or above, mechanical major background
2)        More than 2 years’ experiences as Customer service manager in Automotive company
3)        Knowledge of ISO 9001 standard, ISO/TS 16949 standard, APQP activities, PFMEA,PPAP
4)        Knowledge of basic technical drawing and normal
5)        Knowledge of problem solving(8D report), KPI
6)        Good knowledge of machining & casting process
7)        Be good at communication, Customer service oriented, leadership
8)        Be suitable to work with European people
9)        Available to travel / hold driving license
10)        Be Fluent in English
11)        Local personal is preferable